Vivian's Fashions guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace defective items or issue a refund for any defective item you wish to return.
If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly exchange any item that you're not completely happy with.
Please note the following limitations:
Items must be returned within 30 days of delivery.
Swimwear, bodysuits, intimates, sale items, custom made items, cosmetic and grooming products cannot be returned unless defective.
Items that have been laundered or altered in any way cannot be accepted for exchange or return.
Items that are returned are subject to a 15% restocking fee. If you choose to exchange your purchase for another item will waive this fee.
To Make a Return or Exchange
If you wish to return or exchange an item for any reason besides defect (see limitations above), you will be responsible for return shipping charges. We will ship your replacement item(s) at the minimum cost for shipping.
All you need to do is include a Return Form or note, remembering to indicate the style, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope. We recommend using a carrier that provides tracking, as Vivian's Fashions is not responsible for any lost shipments.
If Your Order is Defective
If your order either contains the wrong item(s) or defective items, we'll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well. Remember to include a note, indicate the color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope.
Send it here:
118 ROSE LN # 101B
FRISCO TX 75034
If you request a refund
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return, usually within two weeks or more.
If you request a replacement
When the returned item(s) is received, we immediately process a new order for your replacement item(s) and ship it to you with no additional shipping charge.